Helping carriers in the United States and Canada meet evolving state and federal regulatory requirements — with affordable licensing and margin protection for your BroadWorks deployment.
Cloud-based — wholly cloud-based solution supporting any device registered to BroadWorks.
No DIDs required — a DID is assigned at call time and remains allocated through the call lifecycle.
Extension aware — the only national 911 provider that supports PSAP callback to a BroadWorks extension.
SSO & API ready — Single Sign-On and APIs for efficiency, usability, and security.
Webex Devices (HELD+) — automatic location retrieval for Webex hardware endpoints via the HELD+ protocol.
RFC HELD for physical phones — standards-based location retrieval for any RFC 5985-compliant physical desk phone.
Key features that make 9Line the ideal compliance solution for Cisco BroadWorks deployments.
Support for any device registered to BroadWorks. Address assignment based on any device profile or user ID.
A DID is assigned at call time and remains allocated through the lifecycle of the call. Supports native Webex App E911.
Utilize Single Sign-On and APIs to improve efficiency, usability, and security with all 9Line integrations.
The only national 911 provider that supports PSAP callback to a BroadWorks extension — no renumbering required.
Automatic location retrieval for Webex hardware endpoints using the HELD+ protocol — no manual address entry required for supported Webex devices.
Standards-based location retrieval via RFC 5985 (HTTP Enabled Location Delivery) for any compliant physical desk phone registered to BroadWorks.
9Line integrates directly with your BroadWorks carrier infrastructure. Fully cloud-based.
Devices are assigned a location by end-users or organization administrators in the 9Line portal.
For Webex hardware endpoints, location is retrieved automatically via the HELD+ protocol — no manual entry needed. For RFC 5985-compliant physical desk phones, location is retrieved using standards-based RFC HELD. For all other device types, granular dispatchable location is validated and synchronized with your BroadWorks instance by writing a token to the location field, ready to be assigned when a 911 call is made.
BroadWorks emergency calling configuration sends the call, with the location token, via the carrier’s SIP SBC to 9Line.
9Line receives the call over the top via the Internet, securely encrypted if desired, to the highly available, active-active 9Line session border controllers.
9Line inserts metadata containing the address information set earlier by the user or administrator and a temporary DID is assigned. The call is presented to the responsible PSAP with the dynamic metadata.
The PSAP will attempt to call back the temporary DID assigned previously.
9Line converts the call to the original calling party number and sends the call back to the originating SBC, and then the BroadWorks instance, connecting the 911 dispatcher to the original TN or extension.
Schedule a call with the 9Line team to conduct an environment analysis and ensure your BroadWorks infrastructure is fully compliant.