Echo — Real-Time Transcription & Keyword Alerting | 9Line
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Every call tells a story.
Hear all of it.

Real-time transcription and intelligent keyword alerting, built natively into the 9Line platform. A new layer in your Kari's Law / Ray Baum's Act compliance stack — no bolt-ons, no extra hardware.

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Medical Emergency
Security Concern
00:01 Hi, I need help — we have someone on the third floor who isn't feeling well. He's dizzy and says he can't catch his breath.
00:04 Okay, is he conscious? Can you tell me how old he is?
00:06 Yeah, he's awake. Mid-fifties maybe. He's holding his chest and he's sweating through his shirt.
00:09 Is the pain just in his chest or is it spreading anywhere else?
00:11 He says it's going down his left arm and up into his jaw. We sat him down but he looks really pale.
⚡ Keyword match — "heart attack" · semantic · 92%
00:01 Yeah, I'm calling from the north parking garage — I just saw something I want to report.
00:04 Go ahead, what did you see?
00:05 There's a guy on the third level who pulled what looked like a firearm out of his trunk. He put it in a bag and walked toward the building.
00:10 Can you describe him? What entrance was he headed toward?
00:12 White jacket, dark pants. Looked like he was heading for the east lobby entrance.
⚡ Keyword match — "firearm" · literal · 100%
Capabilities
Two layers of keyword intelligence

Literal matching catches exact terms instantly. AI-powered semantic analysis catches what exact wording alone would miss.

Real-Time Transcription

Live speech-to-text as the call happens — not after it ends. Transcripts generate in real time so nothing gets lost.

Dual Keyword Detection

Instant literal matching at 100% confidence plus periodic AI-powered semantic analysis every 15 seconds — catching what exact wording alone would miss. A caller says "gun" — Echo catches "firearm" too.

Instant Alerting

When a keyword is detected, Echo fires an alert containing the transcript snippet, timestamp, matched keyword, match type (literal or semantic), and confidence score — everything you need to act fast.

Secure Recording & Storage

Audio and transcripts stored securely at call end, organized by org and call record. No third-party storage — everything stays in your environment.

Per-Org Control & Permissions

Each organization manages its own settings — enable or disable recording and transcription independently, manage up to 15 keywords, and assign admin or viewer roles to keep configuration separate from read-only access.

Portal Integration

Review transcripts, play back recordings, and manage keyword lists from the 9Line management portal. No separate tools needed.

How it works
From call to insight — automatically.

Echo runs natively inside the existing 9Line SBC infrastructure. No extra hardware, no separate platform.

Call Arrives Audio stream begins Live Transcription Speech to text in real time AI Keyword Analysis Literal + semantic matching Alerts & Storage Portal access, recordings saved RUNS INSIDE THE EXISTING 9LINE SBC INFRASTRUCTURE
Security & Compliance
Security-first by design

Echo follows the same security and operational standards as the rest of the 9Line platform — designed to strengthen your Kari's Law / Ray Baum's Act compliance posture with every call.

Encrypted & Secure

AI analysis stays entirely within the 9Line environment through secure, encrypted endpoints.

Your Infrastructure, Your Storage

Recordings and transcripts are stored directly in your environment — organized by org and call record, following your existing security posture.

Granular Permissions

Admin and viewer roles keep configuration separate from read-only access. Control stays where it belongs.

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