Federal laws are tightening enforcement of 911 compliance, with rules phased in since 2020 and fully effective as of January 6, 2022.
If your company owns its phone system, or you are a service provider that installs or manages business phone systems, these regulations likely apply to you.
9Line is uniquely positioned as the most affordable compliance solution for phone systems on Cisco and Microsoft Teams platforms.
Employee safety — non-compliance endangers employees and customers during emergencies.
$10,000 fine — initial penalty for non-compliance with FCC regulations.
$500/day — ongoing daily penalty for each day the organization remains non-compliant.
Civil liability — potential litigation if a tragedy occurs due to non-compliance.
Kari's Law has three requirements:
1. Your phone system must allow a user to dial 911 without any prefix or access codes.
2. A notification must be sent when 911 is called, including caller information, location, and a contact number. Notifications are typically sent to security or reception staff.
3. A valid callback number (not the main company number) must be provided. If a disconnect occurs, this number reconnects the dispatcher with the caller.
Ray Baum’s Act requires a “dispatchable location” to be included when 911 is called — the building’s street address plus additional information such as room number, floor number, and other relevant details to help first responders find the caller.
9Line inserts this additional information in real-time and displays it on the screen of the 911 dispatcher.
Remote workers (work from home) must also be covered with dispatchable location information.
9Line makes achieving compliance easy with solutions built for your specific phone system and environment.
Real-time transcription and intelligent keyword alerting for 9Line calls.
911 compliance for Teams calling environments.
Compliance for Cisco BroadWorks deployments.
Compliance for Cisco Unified Communications Manager.
Compliance for Cisco Emergency Responder.
Our compliance guide presents detailed information on why 911 compliance is important and how 9Line can help your business achieve compliance.
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Whether you’re on Cisco UCM, BroadWorks, Microsoft Teams, or Cisco Emergency Responder — we’ll help you understand your requirements and find the right path to compliance.
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