Key terms and definitions for understanding 911 compliance, Kari’s Law, Ray Baum’s Act, and the technology behind emergency calling. Can’t find a term? Let us know.
A three-digit telephone number used to inform a public safety agent of an emergency situation. These calls are generally routed to a PSAP.
A display of the 911 caller’s phone number, location, and other relevant emergency services information at the PSAP.
An emergency phone system that automatically connects 911 callers to designated answering points where call routing is only determined by the originating office.
The process by which a call is forwarded from its source to its intended destination.
Product offered by Cisco Unified Communications Manager that ensures emergency calls are sent to the correct PSAP with the caller’s relevant information.
Service offered by Cisco that provides reliable, secure, and manageable call control and session management.
The ability to route a 911 call to a PSAP when the call cannot be routed due to some sort of failure.
A dispatchable location refers to not only the street address of the caller, but more specific information such as a room number, floor number, or any other relevant information that may help a first responder locate the caller.
A database of records about domain names that is distributed globally.
The process of connecting each caller to the right destination at the right time.
An enhanced version of 911 that routes a 911 call to the appropriate PSAP and provides the PSAP with relevant location information faster to ultimately provide a faster response.
A phone number assigned to an MLTS operator used to route the call to the PSAP while retrieving the ALI for the PSAP.
An independent agency of the U.S. Government that regulates communications in the forms of radio, television, wire, satellite and cable. The FCC is responsible for passing Kari’s Law and the Ray Baum’s Act.
A unique address that identifies a specific device on a network.
An organization that provides access to the internet for various clients.
A network that comprises a limited area such as a building.
A public phone network that is accessed by means of copper wire or fiber optic lines.
A phone system comprised of hardware and software usually located in large organization settings, such as offices, hotels, and agencies.
A method of mapping multiple local addresses to a public address before information is transferred.
An intermediary between a client and a server where the client is asking for a resource from the server.
The point at which emergency calls from either a landline or cell phone are received.
A network of communication lines that creates paths between different endpoints and allows telephones around the world to communicate with each other.
A protocol used to transport various forms of media over IP networks with time restrictions.
IP protocol used to transfer various forms of media while maintaining time restrictions.
Protocol that initiates, maintains and terminates multimedia sessions over the internet. It is often used as a call signaling protocol in VoIP situations.
A standard arrangement for multimedia during communication sessions.
A device that provides security, NAT, protocol repair and other VoIP functions such as SIP.
Software, such as Jabber or Microsoft Teams, that allows individuals to make calls over the internet via a computer or cellphone.
Allows applications to exchange data by maintaining network conversation. It is often coupled with IP as they both work together.
Protocol that provides security for communications over a network. Often referred to as the successor of SSL.
A group of devices that all appear to be on the same LAN regardless of their physical location.
A private network that is established on top of a public network in order to transfer data securely.
Protocol that allows voice calls to be delivered by means of IP networks.
Not all definitions provided are property of 9Line and are cited with the appropriate source.
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