When someone dials 911 from inside a hospital, clinic, or medical office campus, every second counts — and every detail matters. Is the call coming from the third-floor ICU or the ground-floor lobby? Wing A or Wing B? Federal law now requires that your phone system answer those questions automatically, every time.
If your organization runs Cisco CUCM, Webex, or Microsoft Teams as its phone system, you are subject to Kari's Law and Ray Baum's Act — and full compliance isn't optional.
What Federal Law Requires of Healthcare Phone Systems
Kari's Law: Any multi-line telephone system must allow any user to dial 911 directly without dialing a prefix. The system must also automatically notify a designated on-site contact the moment a 911 call is placed.
Ray Baum's Act: Every 911 call must transmit a dispatchable location — a specific, actionable address that includes not just the building, but the floor, wing, room number, or other information that allows first responders to find the caller quickly.
Why Healthcare Environments Are Uniquely Complex
Scale and density. A major hospital campus may have dozens of buildings, hundreds of floors, and thousands of registered devices. Staff mobility. Physicians, nurses, and administrative staff move constantly across floors, wings, and facilities. Remote and hybrid workers. Clinical administrators and telehealth providers working from home use Teams or Webex on laptops. Existing infrastructure investment. Most health systems have significant investments in Cisco CUCM, Webex, or Microsoft Teams.
How 9Line Works in Healthcare Environments
9Line tracks on-premises devices by MAC address, IP subnet, or Wi-Fi access point — delivering floor- and room-level dispatchable location to the correct PSAP. For remote staff, 9Line uses Microsoft Teams' Location Information Service or Webex HELD to identify and transmit their current location. 9Line eliminates DID requirements entirely by dynamically assigning a temporary DID at call time. The moment any 911 call is placed, 9Line instantly alerts your designated security contacts via SMS, email, webhook, or desktop notification.
9Line is natively integrated with Cisco CUCM, Webex, and Microsoft Teams. For health systems mid-migration from Cisco to Teams, 9Line's interchangeable licensing covers both platforms under a single purchase with no gap in coverage.
Get started by scheduling a demo at 9line.net/schedule.
