Since the pandemic began, remote work has become the norm for many office workers. However, even when employees aren't physically on-site, they are still subject to the Ray Baum Act.
The Ray Baum Act: A Brief Overview
Section 506 of the Act requires you to provide automated dispatchable location information to 911 operators whenever an emergency call is placed using your phone system. Beginning January 6, 2020, all on-site phones must provide 911 dispatchers with detailed location information including building, floor, suite, room number, or directional information.
Keeping Employee Locations Up to Date is Critical
One of the most common hurdles organizations have is ensuring all employees are updating their location information. 9Line makes it easy for remote workers to update their location and for IT administrators to identify those who have not provided their location.
A significant difference in 9Line versus other industry solutions is how we treat remote workers that have failed to update their location. Should a remote worker forget to update their address, 9Line will still accept the 911 call and ask the caller where they are to ensure the call reaches the correct PSAP. Unlike solutions from other providers, 9Line will never block a call to 911!
At 9Line, we believe calling 911 is a right, not a privilege, so we don't charge extra fees for remote workers. We include licensing for each user in the organization regardless of the number of devices being used or their location.
