Technology is continually evolving, and 911 needs to evolve too. Since the first 911 call was placed in 1968, these three digits have become a literal lifeline in times of crisis. To ensure all 911 callers are able to quickly and easily access the help they need, enterprise phone systems need to evolve to keep up.
Next Generation 911: A Brief Overview
911 and other phone systems began transitioning away from analog decades ago, and VoIP and IP telephony are now the norm. Next generation 911 aims to create a faster, more resilient system that can support voice, photos, video, and text message calls for help and assist dispatchers to better respond to call overloads and natural disasters.
The 9Line Approach to Next Generation 911
In addition to supporting text and video calls, next generation 911 technology platforms like 9Line's are able to update location information almost instantly. While older 911 solutions relied on manually updated databases where new information could take hours or days to propagate, next generation systems propagate new location information while the caller is on the phone.
This functionality becomes increasingly critical when the second phase of the Ray Baum Act comes into effect, requiring all organizations' business phone systems to provide dispatchable location information for remote workers as well as onsite workers.
Why Choose 9Line?
At 9Line, we believe that calling 911 is a right, not a privilege. We pride ourselves on making safety both affordable and accessible. Our system supports more location granularity than similar competitor products — 60 characters compared to one competitor's 19 characters — allowing for more detailed and coherent location notes.
