Your campus phone system has a federal 911 compliance obligation. Universities and colleges operate some of the most complex phone environments in the country — sprawling multi-building campuses, thousands of registered devices, and a constantly rotating population of students and staff.
If your institution runs Cisco CUCM, Webex, or Microsoft Teams, it operates a Multi-Line Telephone System (MLTS) — and federal law requires full E911 compliance under Kari's Law and Ray Baum's Act.
What the Law Requires
Kari's Law: Any MLTS must allow users to dial 911 directly without a prefix and automatically notify a designated on-campus contact the moment any 911 call is placed.
Ray Baum's Act: Every 911 call must transmit a dispatchable location — the specific building, floor, wing, or room where the caller is located.
Why Higher Education Campuses Face Unique Challenges
Geographic scale, constantly changing populations, dormitory and residential coverage, legacy infrastructure, and remote faculty and staff all create unique E911 compliance challenges for higher education institutions.
How 9Line Delivers Compliance
9Line tracks on-premises devices by MAC address, IP subnet, or Wi-Fi access point — delivering room-level dispatchable location to the correct PSAP automatically. For remote users, 9Line uses Microsoft Teams' Location Information Service or Webex HELD to identify current location. 9Line eliminates DID requirements entirely with dynamic assignment at call time. The moment a 911 call is placed from anywhere on campus, 9Line instantly alerts your campus safety office via SMS, email, webhook, or desktop notification.
9Line is natively integrated with Cisco CUCM, Webex, and Microsoft Teams, with interchangeable licensing covering both platforms under a single purchase.
