If you're curious about Kari's Law and how it will impact your organization, then you've reached the right place! We will break down the three components of Kari's Law and help you plan your path to compliance.
The History
Kari's Law was enacted after a horrific event at a hotel in Texas. A 13-year-old girl could not call 911 when her mother's estranged husband attacked. The hotel phone required an access code to reach an outside line. Kari Hunt Dunn's family sued the hotel and won a settlement of more than $40 million. Kari's Law became federal law with a compliance date of February 17, 2020.
Requirement 1: No Outside Access Code
Not 9+911, pauses, delays, or going to security teams first. When 911 is called you need to route the call as quickly as possible. 911 means 911.
Requirement 2: Notifications
If a 911 call is placed on your corporate phone system, someone within the organization needs to know. The notification must include the fact that a 911 call was made, a valid callback number, and information about the caller's location matching what is sent to the PSAP.
Requirement 3: Valid Callback Number
Many organizations have their system programmed to send the main business number when calling outside. But the main number typically connects to a receptionist or auto attendant — not the 911 caller. A valid callback number must connect the PSAP directly to the person who placed the 911 call.
9Line integrates with your phone system starting at $1 per user per month, with licensing covering your entire organization. Schedule a free technical assessment to understand your compliance posture.
