9Line Dispatch for Cisco UCM
Helping Cisco Collaboration customers in the United States and Canada meet evolving state and federal regulatory requirements, without requiring Cisco Emergency Responder. Affordable licensing that complements your existing telephony investment.
Affordable licensing: tier-based pricing that fits your requirements and budget.
No DIDs required: 9Line assigns a temporary DID at call time, remaining allocated through the call life cycle.
No CER required: achieve full Kari’s Law and Ray Baum’s Act compliance without Cisco Emergency Responder.
HELD location switching: Webex users registered to CUCM get automatic location updates.
Built for CUCM environments.
Key features that make 9Line the ideal standalone compliance solution for Cisco Unified Communications Manager.
Tier-Based Licensing
Select an appropriate feature set based on your organization’s requirements and budget.
No DIDs Required
9Line assigns a temporary DID at call time that remains allocated through the entire call life cycle.
HELD Location Switching
Users with Webex registered to CUCM can utilize automatic location switching with HELD.
SSO & API Ready
Utilize Single Sign-On and APIs to improve efficiency, usability, and security with all 9Line integrations.
From call to dispatch, automatically.
9Line integrates directly with your CUCM infrastructure via the 9Line Agent. No CER required.
Before the Emergency Call
Tracking of on-premises devices through the 9Line Agent is achieved by matching MAC Address, IP Subnet, or Wi-Fi access point information to the physical location provided by the end-user or telephony administrator.
Organizations using Webex can utilize HELD for setting user locations.
Granular dispatchable location information for both on-premises and off-premises users is validated and synchronized in the 9Line cloud portal, then stored and ready to be assigned when calling 911.
When an Emergency Call Occurs
Cisco CUCM sends the call to the customer’s voice gateway (CUBE or other SBC), which sends the 911 call over the top via the Internet, securely encrypted if desired, to the 9Line distributed HA cluster of session border controllers.
When 9Line receives the call, a temporary DID is assigned.
9Line inserts metadata containing the address information set earlier by the user or administrator. The call is presented to the responsible PSAP with the dynamic metadata.
In Case of Disconnect
The PSAP will attempt to call back the temporary DID previously assigned.
9Line converts the call to the original calling party number and sends the call back to the customer gateway, connecting the 911 dispatcher to the original directory number.
Explore other 9Line solutions.
9Line Pinpoint
Detects cellular 911 calls made on your property and alerts your on-site team.
Echo
Tells your on-site team whether a 911 call is a medical emergency, a fire or an active threat.
9Line Dispatch for Microsoft Teams
911 compliance for Teams calling environments.
9Line Dispatch for Cisco BroadWorks
Compliance for Cisco BroadWorks deployments.
9Line Dispatch for Cisco CER
Compliance for Cisco Emergency Responder.
Further reading
More on 911 compliance for Cisco Unified CM environments.
Ready to achieve compliance?
Schedule a call with the 9Line team to conduct an environment analysis and ensure your CUCM infrastructure is fully compliant.