9Line Dispatch for Cisco CER
Helping Cisco Collaboration customers in the United States and Canada meet evolving state and federal regulatory requirements, while protecting your existing telephony investment with affordable licensing.
Complements CER: works alongside your existing Cisco Emergency Responder deployment.
Affordable licensing: tier-based pricing that fits your requirements and budget.
Full compliance: achieve Kari's Law and Ray Baum's Act compliance for on-premises and remote users.
No DIDs required: 9Line can keep CER in place and swap real DIDs from ELIN configurations.
Built for Cisco CER environments.
Key features that make 9Line the ideal complement to your existing Cisco Emergency Responder deployment.
Native Integration with Cisco CER
9Line connects directly to your existing CER deployment via XML API, with no rip-and-replace, no new hardware, and no changes to how CER tracks phones.
Instantaneous ERL & ELIN Updates
Location changes in CER are reflected in 9Line in real time. ERLs and ELINs stay synchronized automatically, with no manual imports required.
Full Suite of Notification Options
Automated alerts via Email, SMS, and Webhook when a 911 call is placed, including caller identity, location, and callback number for on-site security response.
Elevate CER with Echo
Add Echo to your CER deployment. Its AI understands what is actually being said on each 911 call and tells your on-site team whether they are walking into a medical emergency, a fire or an active threat, with a recording of every call.
From call to dispatch, automatically.
9Line integrates directly with your CER and CUCM infrastructure. No extra hardware required.
Before the Emergency Call
Phones are tracked through CER’s MAC Address, IP Subnet, or Wi-Fi access point methods when on-premises. Remote physical phones are tracked via Off-Premises Extension (OFP).
Organizations using Webex can utilize HELD for setting user locations. Those using Jabber can leverage 9Line’s native CUCM integration.
Granular dispatchable location information for both on-premises and off-premises users is validated and synchronized with 9Line by CER, then stored and ready to be assigned when a 911 call is made.
When an Emergency Call Occurs
CER performs its standard operations, changing the calling party number and selecting the correct route pattern to send the call to 9Line.
CUCM uses the selected route pattern to route the call. The customer gateway (CUBE or other SBC) sends the 911 call securely encrypted to the 9Line distributed HA cluster of session border controllers.
9Line inserts metadata containing the address information set earlier by the user or administrator. The call is presented to the responsible PSAP with the dynamic metadata.
In Case of Disconnect
The PSAP will attempt to callback the number CER has assigned for the emergency call. For on-premises phones, this is the ELIN. For off-premises users, CER requires assigning a unique DID to the user.
This callback occurs via the customer’s regular PSTN (PRI/SIP) service.
Explore other 9Line solutions.
9Line Pinpoint
Detects cellular 911 calls made on your property and alerts your on-site team.
Echo
Tells your on-site team whether a 911 call is a medical emergency, a fire or an active threat.
9Line Dispatch for Microsoft Teams
911 compliance for Teams calling environments.
9Line Dispatch for Cisco BroadWorks
Compliance for Cisco BroadWorks deployments.
9Line Dispatch for Cisco UCM
Compliance for Cisco Unified Communications Manager.
Further reading
More on getting the most from Cisco Emergency Responder.
Ready to achieve compliance?
Schedule a call with the 9Line team to conduct an environment analysis and ensure your CER infrastructure is fully compliant.