9Line Dispatch
911 compliance for business phone systems. Dispatch sends a dispatchable location (building, floor and room) with every 911 call and alerts your on-site team the moment someone dials, so you meet Kari's Law and RAY BAUM's Act on Microsoft Teams, Cisco UCM, Cisco BroadWorks and Cisco Emergency Responder.
More than 10,000 organizations across the United States and Canada rely on 9Line Dispatch.
What Dispatch handles for you
Federal law requires multi-line telephone systems to do three things on every 911 call. Dispatch covers each one, for on-site and remote users.
Direct 911 dialing
Callers reach 911 without dialing a prefix first, as Kari's Law requires.
On-site notification
Your security desk or front office is alerted by email, SMS or webhook when 911 is dialed, with the caller's identity, location and callback number.
Dispatchable location
The 911 center receives the building address plus floor, room and other details, as RAY BAUM's Act requires.
Remote and off-premises users
People working from home or on the road send their current location too, so compliance follows them off-site.
Choose your phone system
Dispatch integrates with the platform you already run. No rip-and-replace and no new hardware.
Cover the cell phones too
Dispatch covers 911 calls from your phone system. Calls from personal cell phones on your property go straight from the carrier to the 911 center, and your team never hears about them. 9Line Pinpoint alerts your on-site team when anyone dials 911 from a cell phone inside your geofenced buildings and grounds.
Know what is happening on the call
Echo uses AI to understand what is actually being said on every 911 call Dispatch handles, so your team knows whether it is walking into a medical emergency, a fire or an active threat, not just where it is.
See Dispatch on your phone system
We will review your environment, show where you stand on Kari's Law and RAY BAUM's Act, and walk through deployment.