As businesses increasingly rely on Microsoft Teams as a communication platform, 911 compliance has become a critical issue. To address this, 9Line has launched 9Line for Microsoft Teams via Direct Routing, which ensures compliance with Kari's Law and Ray Baum's Act, as well as state-level regulations for 911 services.
The 9Line solution offers unique features essential for ensuring the safety of Teams users in emergency situations, including dynamically assigned emergency location identification numbers (ELINs) and the ability to present any SIP URI, including internal extensions, to the 9Line platform.
9Line leverages all the capabilities of the Teams client to identify its location and report that information in an emergency call, including automatic location tracking capabilities that follow users as they move between locations.
In case of an emergency call, 9Line processes the call with dispatchable location information and routes it to the appropriate Public Safety Answering Point (PSAP) using the 9Line Single Route call routing engine. The service is integrated with over 6,000 US & Canadian PSAPs.
The 9Line platform is integrated with Microsoft Teams' automatic location tracking, and leverages a transparent back-to-back user agent SIP gateway, eliminating the need for customers to purchase new equipment.
To learn more, please contact the 9Line team or visit the dedicated 9Line for Microsoft Teams solution page.
