Achieve 911 compliance
Federal laws are tightening enforcement of 911 compliance, with rules phased in since 2020 and fully effective as of January 6, 2022.
If your company owns its phone system, or you are a service provider that installs or manages business phone systems, these regulations likely apply to you.
9Line is uniquely positioned as the most affordable compliance solution for phone systems on Cisco and Microsoft Teams platforms.
Employee safety: non-compliance endangers employees and customers during emergencies.
$10,000 per violation: the FCC penalty for each violation of the 911 rules.
$500 per day: added for each day the violation continues.
Civil liability: potential litigation if a tragedy occurs due to non-compliance.
Kari's Law
Kari's Law has three requirements:
1. Your phone system must allow a user to dial 911 without any prefix or access codes.
2. A notification must be sent when 911 is called, including caller information, location, and a contact number. Notifications are typically sent to security or reception staff.
3. A valid callback number (not the main company number) must be provided. If a disconnect occurs, this number reconnects the dispatcher with the caller.
RAY BAUM'S Act
RAY BAUM’S Act requires a “dispatchable location” to be included when 911 is called: the building’s street address plus additional information such as room number, floor number, and other relevant details to help first responders find the caller.
9Line inserts this additional information in real-time and displays it on the screen of the 911 dispatcher.
Remote workers (work from home) must also be covered with dispatchable location information.
9Line makes achieving compliance easy with solutions built for your specific phone system and environment.
Tells your on-site team whether a 911 call is a medical emergency, a fire or an active threat.
911 compliance for Teams calling environments.
Compliance for Cisco BroadWorks deployments.
Compliance for Cisco Unified Communications Manager.
Compliance for Cisco Emergency Responder.
Our compliance guide presents detailed information on why 911 compliance is important and how 9Line can help your business achieve compliance.
After entering your contact information, you will be presented with a download link. A 9Line representative may also follow up to help you evaluate your environment.
Whether you’re on Cisco UCM, BroadWorks, Microsoft Teams, or Cisco Emergency Responder, we’ll help you understand your requirements and find the right path to compliance.
Multi-line telephone system obligations for direct 911 dialing and on-site notification.
Dispatchable location requirements for all 911-capable endpoints including softphones and Teams.
Step-by-step action items to verify your organization meets federal and state requirements.
How compliance requirements apply to Cisco CUCM, BroadWorks, CER, and Microsoft Teams.
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Further reading
Go deeper on the rules, the deadlines, and how to prove your organization is compliant.
Schedule a call with the 9Line team to conduct an environment analysis and ensure your emergency calling infrastructure is fully compliant.