News & Blog

Health systems are rarely one building. Towers, clinics, medical office buildings, parking decks, and satellite sites each create their own cell phone 911 blind spot. Here's how 9Line Pinpoint gives every site the same visibility.

911 geofencing alerts your team when anyone on your property dials 911 from a cell phone. How it works, how it differs from mass notification, what to ask.

Hospital garages and lots are where staff, patients, and visitors are most exposed and where cell phone 911 calls are most likely to bypass your security team. Here's how 9Line Pinpoint closes the gap.

On game days, graduations, and move-in weekends, visitors can outnumber your campus community. They don't have your safety app, and when they call 911, your team may never know. Here's how to close that gap.

Campus emergency apps depend on people remembering to use them under stress, and they miss visitors entirely. Here's how 9Line Pinpoint alerts your safety team the moment anyone on campus dials 911 from a cell phone.

NG911 moves 911 to IP and puts caller location inside the call. Here's what the FCC's NG911 rules mean for your enterprise phone system.

Yes: carriers send a cell phone caller's location to the 911 center. How accurate it is, how calls are routed, and why your security team never finds out.

What an MLTS is, from PBXs to Microsoft Teams, what the 911 rules require, who's responsible, and what NG911 changes for older systems.

What enterprises need for 911 today: alerts for cell phone 911 calls on site, compliant dialing and location, notification at every site and regular testing.

The three kinds of enterprise E911 provider, what each covers under Kari’s Law and RAY BAUM’S Act, the 911 calls none of them see, and what to ask.

How Kari's Law and RAY BAUM's Act apply to banks, credit unions, and financial firms, from headquarters towers to branches, and the steps to move from planning to compliance.

How Kari's Law and RAY BAUM's Act apply to law firms with multiple offices, why firm phone systems often get 911 wrong, and the steps to compliance.

How Kari's Law and RAY BAUM's Act apply to manufacturing plants and large corporate campuses, why production floors and multi-building sites are hard to cover, and how to improve emergency response.

How 911 rules apply to stores and retail chains, why busy, multi-floor retail spaces are hard to cover, and what Next Generation 911 means for retailers.

What we heard over and over at GSX 2026: security teams have no idea when a cellular 911 call happens on their property. Here's how Pinpoint closes that gap.

A 911 alert tells your team where, not what. Why that gap matters in the first minutes, and how live context from the 911 call closes it.

What is E911 and how is it different from basic 911 or NG911? A plain-English guide to Enhanced 911, how it works in enterprise phone systems, and what the law requires.

RAY BAUM's Act requires a dispatchable location with every 911 call, but what does that mean legally? Room-level detail, the fixed and non-fixed device rules, and how to build location data that holds up.

911 compliance sits between IT, facilities, security and legal, which is why it often belongs to no one. How to assign ownership of Kari’s Law and RAY BAUM’s Act obligations before a gap becomes an incident.

A PBX or cloud phone system migration can quietly break 911 compliance. What changes at cutover, and how to keep Kari's Law and RAY BAUM's Act intact.

In senior living, the 911 caller often can't say where they are. Why dispatchable location, mobile alerting, and real-time call understanding decide outcomes.

Kari’s Law was born in a hotel, yet hospitality is the hardest place to respond to a 911 call. Why direct dialing and a notification are only the floor, and how Echo gives lean overnight staff real-time context on the emergency.

988 and 911 route very differently. What that means for your business phone system, and how to prepare IT, HR, and security teams.

Not every 911 caller can talk. How TTY, RTT, and text-to-911 work, what the rules cover, and where enterprise phone systems leave gaps.

Your Cisco Unified Communications Manager connects to 911 just fine, and that’s exactly why the RAY BAUM’s Act compliance gap is so easy to miss.

Most organizations think they're 911 compliant. Most are wrong. Use this checklist to find out where you actually stand before an auditor does.

The House passed the Kari's Law Reporting Act 405–5, seeking an FCC report on vendor compliance. Federal law is the floor; states like Michigan add their own rules.

Fines, lawsuits, remediation, and reputational damage: what 911 non-compliance really costs, and what the Kari's Law Reporting Act would change.

Microsoft Teams E911 depends on how you connect Teams to the PSTN. Why Direct Routing gives enterprises the most control over 911, and what to pair it with.

Your office phones may be 911 compliant, but what about employees dialing from home? Here's why remote worker 911 is the compliance gap most organizations haven't fixed.